Our Story

From local beginnings to a trusted North West facilities partner, our journey has always been driven by quality and care.

Built on Trust. Driven by Quality.

SCS Facility Services began in 1996, not as a business plan, but out of necessity.

Sarah, the founder of the business and Nathan’s mum, was a single parent living on a council estate, raising two young children. Times were extremely hard, shaped by personal loss, financial pressure and uncertainty. To make ends meet, Sarah began ironing for people in the local area. That soon developed into cleaning homes, built entirely on trust, hard work and pride in doing a job properly.

Sarah’s standards quickly stood out. One customer invited her to a meeting to discuss taking on void property cleaning work. It was unfamiliar territory and an intimidating step, but Sarah agreed to take on the opportunity. She left the meeting unsure how it would be delivered, but determined to make it work.

Day after day, Sarah worked alone until the workload became too much. She employed her first member of staff and replaced her car with a van. Sarah’s Cleaning Company was formed, and word spread rapidly within the social housing sector due to the consistent quality of work delivered.

As opportunities grew, so did the scope of services. Sarah identified areas where clients were being let down and stepped in to provide solutions. With her strong reputation already established, clients trusted her to deliver. Additional vehicles were added, including caged tippers, and the team continued to grow. Services expanded into areas such as pest control, grounds maintenance and specialist cleaning.

The Business Expands Even Further

Nathan joined the business immediately after leaving school, working on site from early mornings through to late evenings. At the time, Sarah often encouraged him to look for a “proper job,” believing the cleaning work was a stepping stone rather than a long term future. What neither of them fully realised then was what that consistency, work ethic and willingness to say yes was building.

As the business expanded, further training followed, including specialist courses in trauma and crime scene cleaning, pest control and other regulated services, ensuring the company could safely and compliantly deliver an increasing range of works.

Over time, it became clear that the company name no longer reflected the true nature of the business. What began as a cleaning company had evolved into a multi discipline property services provider. SCS Facility Services was formed to reflect this growth.

Today, SCS Facility Services employs over 30 people and operates a fleet of around 20 vehicles, delivering services across housing, commercial and managed properties. Many client relationships span more than 15 years, reflecting the trust built through consistent delivery and strong partnerships.

Sarah now works two days a week, having laid the foundations of the business through resilience, determination and high standards. Nathan, as Managing Director, leads the business forward, focusing on compliance, partnership and sustainable growth.

The industry continues to evolve. While word of mouth remains important, frameworks, audit trails and accountable delivery now define success. SCS Facility Services is committed to staying ahead of these changes while remaining true to the values that built the business.

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Our Approach

Clear, Compliant and Client-Focused

At SCS Facility Services, our approach is built around simplicity, accountability and high standards. We believe projects run best when communication is clear, safety is prioritised and every stage is managed with care.

By operating as a single point of contact across multiple services, we remove unnecessary complexity and ensure consistent quality throughout delivery. We work fully in line with CDM regulations and are actively progressing toward ISO 9001, 14001 and 45001 accreditations, demonstrating our commitment to quality management, environmental responsibility and workplace safety.

Above all, we focus on long term partnerships, supporting our clients with dependable service, cost effective solutions and a forward thinking approach that continues to evolve.

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